Privacy Policy
This Privacy Policy outlines SEQURASYS ENTERPRISES PRIVATE LIMITED ’s approach to Data Protection and Privacy
to fulfil
its obligations under the applicable laws and regulations . This Privacy Policy applies to your Personal Data
which is
processed by us, whether in physical or electronic mode.
While you may be able to browse the platform (Website and App collectively referred to as “Platform”) from
countries
outside of India, however please note we do not offer any product/service under this Platform outside India.
By visiting
the platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree
to be
governed by the laws of India including but not limited to the laws applicable to data protection and privacy.
If you do
not agree please do not use or access our Platform.
In this Privacy Policy, the expressions ‘Personal Information’, ‘Data Subject’, ‘Controller’, ‘Processor’ and
‘Processing’ shall have the meanings given to them in the applicable privacy laws .
We are committed to treating data privacy seriously. It is important that you know exactly what we do with
your Personal
Information.
Throughout this document, “we”, “us”, “our”, “ours”, “Sequrasys” refer to SEQURASYS ENTERPRISES PRIVATE
LIMITED.
Wherever we have said ‘you’ or ‘your’ or ‘Customer’, this means YOU
WHO WE ARE
SEQURASYS ENTERPRISES PRIVATE LIMITED is a company incorporated and registered under the provisions of the
Companies
Act, 2013 and having its registered office at Raktima Apartment Kaikhali, Madhyapara, Kolkata, West Bengal –
700052.
SEQURASYS ENTERPRISES PRIVATE LIMITED is engaged in the business of facilitating selling, marketing and
retailing cyber
security products (“Business”) through the e-commerce Platform developed and owned by SEQURASYS ENTERPRISES
PRIVATE
LIMITED and/or its parent company, and/or its affiliates or offline stores / events to conduct its Business.
ROLES WE PLAY
We play the role of a Data Controller when we collect and process Personal Information about you.
We play the role of a Data Processor when we collect and process Personal Information on behalf of another
Data
Controller
OUR COMMITMENT
We commit to protecting your privacy and hence our Personal Information handling practices are continually
reviewed to
ensure compliance with the applicable Privacy laws and regulations
PERSONAL INFORMATION GATHERED BY SEQURASYS
The information we learn and gather from you, personal or otherwise, is used to register you, verify your
identity to
permit you to use the app, undertake transactions (including to facilitate and process payments), communicate
with you,
convey any promotional offers, services or updates associated with SEQURASYS, and generally maintain your
accounts with
us. We also use this information to customize your experience and improve SEQURASYS.
INFORMATION YOU GIVE US:
We receive and store any information you provide while using SEQURASYS, or give us in any other way. You can
choose not
to provide certain information, but then you might not be able to use SEQURASYS. We use the information that
you provide
for such purposes as opening your account, processing your transactions, responding to your requests, and
communicating
with you
INFORMATION WE COLLECT ABOUT YOU:
We receive and store certain types of information whenever you interact with us. For example, like many
websites, we use
"cookies," and we obtain certain types of information when your web browser accesses our Services. We may also
receive/store information about your location and your mobile device, including a unique identifier for your
device. We
may use this information for internal analysis and to provide you with location-based services, such as
advertising,
search results, and other personalized content.
We receive and store certain types of information whenever you interact with us. Depending upon the
jurisdiction from
where you might be accessing our Platform and as per applicable laws:
• You may be served different types of cookies such as strictly necessary cookies, performance cookies etc.
For example,
If you are an international user accessing our Platform, we only collect strictly necessary data for the
functioning of
our Platform.
INFORMATION FROM OTHER SOURCES:
We might receive information about you from other sources, such as updated delivery and address information
from our
carriers, which we use to correct our records and deliver your next purchase more easily.
CATEGORIES OF PERSONAL INFORMATION
Categories of Personal Information collected and processed by us are as follows:
Demographic & Identity data
• Contact details such as Name, email address, contact number, shipping address, country, date of birth,
profile picture
• Open data and public records such as information about YOU that is openly available on the internet
• Details such as Transaction amount, Bank Name, Card Type, Card number.
Online Identifiers and other Technical Data
• Location details such as data we get about your location, IP address, logs, or from where you connect a
computer to
the internet
• Technical details such as device information, location and network carrier when you use our mobile
applications
• Communications details such as the Metadata and other Personal Information we get from communications done
through
e-mails, SMS, instant messages and calls
• Usage data details such as data about how you use our Platform or web-based properties, pages viewed, etc.
CONSENT
By using the Platform and/ or by providing your information, you agree and consent to us collecting, storing,
processing, transferring, using and sharing of your personal information (including sensitive personal
information as
per applicable law) that you disclose on the Platform with third parties or service providers for the purposes
set out
and in accordance with this Privacy Policy.
PURPOSES OF GATHERING YOUR PERSONAL INFORMATION
We use your personal information to operate, provide, develop, and improve the products and services. These
purposes
include:
PURCHASE AND DELIVERY OF PRODUCTS AND SERVICES
We use your personal information to take and handle orders, deliver products and services, process payments,
and
communicate with you about orders, products and services, and promotional offers.
Provide, Troubleshoot And Improve SEQURASYS
We use your personal information to provide functionality, analyze performance, fix errors, and improve the
usability
and effectiveness of the SEQURASYS.
RECOMMENDATIONS AND PERSONALIZATION
We use your personal information to recommend features, products, and services that might be of interest to
you,
identify your preferences, and personalize your experience with SEQURASYS.
COMMUNICATE WITH YOU
We use your personal information to communicate with you in relation to SEQURASYS via different channels (e.g.
SMS,
Whatsapp, by phone, e-mail, chat).
ADVERTISING
We use your personal information to display interest-based ads for features, products, and services that might
be of
interest to you.
COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES
Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are
other
types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make
websites & apps
work, or work more efficiently, as well as to provide information to the owners of the website/app.
Depending upon the jurisdiction from where you might be accessing our Platform and as per applicable laws you
may be
served different types of cookies such as strictly necessary cookies, performance cookies etc. We use cookies,
permissions and other trackers on our Platform to collect and process data so as to provide you a better
online
experience as well as improve our services.
Below are the categories of cookies used on our website along with a description of what they are used for
Strictly Necessary
These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations
that apply
to us.
If you are a customer, they help us know who you are so that you can log on and manage your accounts. They
also help us
keep your details safe and private.
Functional
These cookies are used for remembering things like:
• Your user ID on the log on page
• Your region or country
• Your preferred language
• Accessibility options like large font or high contrast pages
Performance
These cookies tell us how you and our other customers use our website. We combine all this data together and
study it.
This helps us to:
• Improve the performance of our services
• Improve the products we provide
Most web browsers allow some control of most cookies through the browser settings. Please note disabling the
‘Strictly
Necessary’ cookies may cause certain parts of our website to remain inaccessible to you.
We use other tracking mechanisms in addition to the above
• Pixel Tags
• Log Files
• Clickstream analytics
DO NOT TRACK
Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not
want to
have your online activity tracked. These features are not yet uniform across browsers. Our sites are not
currently set
up to respond to those signals.
PURPOSE OF PERSONAL INFORMATION DISCLOSURE
Sequrasys app contains third party SDKs that collect personally identifiable information (PII). They use this
information to better target users or provide elements of our products & services on behalf of us. These third
party
sites have separate and independent privacy policies.
SEQURASYS USES THREE TYPES OF SDKS::
SDKs Purpose
Analytics • Analyze in-depth detail about the visitors on our app
• Settle errors
• Better target users and
• Provide push notifications and digital ads to the users
• Example- Google Analytics, Microsoft Clarity
Payment • Complete customers’ payment transaction Example - Razorpay
Login • Help users login at Sequrasys Example - Google, Facebook.
We may share your personal data with select third parties, group companies for the below purposes including
but not
limited to:
• Order processing - For instance using a third party order management system to track and document the orders
you place
with us.
• Delivering packages - For instance using third party delivery service providers to ensure delivery of orders
placed by
You.
• Sending emails communication and marketing assistance - To optimize our methods and channels of
communication with
You.
• Processing payments - To enable secure and convenient modes of payment processing.
• Providing customer support - To collate Your queries received via different modes and ensure timely
resolution.
• Analysing data to continuously better our services and for prevention, detection, mitigation, and
investigation of
fraudulent or illegal activities related to our products and services.
We have put in place appropriate contracts and personal data protection obligations on the third-parties
engaged by us,
and they are subject to strict contractual obligations when processing your personal data.
REASONS FOR DISCLOSING YOUR PERSONAL INFORMATION TO OTHER PARTIES:
We may disclose your Personal Information to others where it is lawful to do so including where we or they:
• have a legal obligation to do so, e.g. to assist with detecting and preventing fraud,
• have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights
and
interests
• have a legitimate business reason for doing so
• want to send you information and promotional material regarding our products and services,
• have asked you for your consent to share it, and you’ve agreed
• Improve your online experience for using our product.
• to protect the safety of any person, or to protect our rights or the rights of those who use our products &
services.
TO WHOM YOUR PERSONAL INFORMATION MAY BE DISCLOSED:
We may disclose your Personal Information for the above purposes to other parties including:
• Other group companies and any subcontractors, agents or service providers who work for us or provide
services to us or
group companies (including their employees, sub-contractors, service providers, directors and officers)
• Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators,
auditors and
any party appointed or requested by our regulators to carry out investigations or audits of our activities
• Statutory and regulatory bodies and authorities (including the government) investigating agencies and
entities or
persons, to whom or before whom it is mandatory to disclose the Personal Information as per the applicable
law, courts,
judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals
• Overseas regulators
• Anybody else that we’ve been instructed to share your Personal Information with by you
CROSS-BORDER DATA TRANSFER
Personal Information we hold about you may be transferred to other countries outside your residential country
for any of
the purposes described in this Privacy Policy.
You understand and accept that these countries may have differing (and potentially less stringent) laws
relating to the
degree of confidentiality afforded to the information it holds and that such information can become subject to
the laws
and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory
agencies and
private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar
process. In
addition, a number of countries have agreements with other countries providing for exchange of information for
law
enforcement, tax and other purposes.
If we transfer your Personal Information to third parties for purposes stated in this Privacy Policy, we will
use best
endeavours to put in place appropriate controls and safeguards to ensure that your Personal Information is
kept
accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is
fair,
transparent and has a lawful basis, and is stored for no longer than is absolutely necessary.
Data Security
We are committed to protecting your Personal Information in our custody. We take reasonable steps to ensure
appropriate
physical, technical and managerial safeguards are in place to protect your Personal Information from
unauthorized
access, alteration, transmission and deletion. We work to protect the security of your personal information
during
transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure,
constantly
monitoring and improving our applications, systems, and processes to meet the growing demands and challenges
of
security. We ensure that the third parties who provide services to us under appropriate contracts, take
appropriate
security measures to protect your Personal Information in line with our policies.
Retention and Disposal of Data
We keep the Personal Information we collect about you on our systems or with third parties for as long as it
is required
for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your
Personal
Information for those purposes and will make sure that your Privacy is protected. We shall take reasonable
steps to
delete or permanently de-identify Personal Information that is no longer needed.
LINKS TO OTHER WEBSITES
Our Platform may contain links to websites of other organisations. This privacy policy does not cover how that
organisation processes Personal Information. We encourage you to read the privacy policies on the other
websites you
visit.
Children’s Privacy
Our platform is directed to be used by adults only. If you are not an adult, while you may look at our site,
you should
not make a purchase, register, or submit Personal Information to us. We or our associates /affiliates do not
knowingly
collect information from minors.
Your Rights as A Customer
We understand that when you interact with Sequrasys, you have rights over your Personal Information. These
rights
involve providing reasonable steps to allow you to access your Personal Information, correct any errors among
others. In
the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with
us to
resolve the issue by means of privacy@sequrasys.com.
CUSTOMER GRIEVANCE REDRESSAL POLICY
1.Background
Customer satisfaction is one of the key focus area and integral part of Sequrasys’ founding principles and
business
policies. We strongly believe that customer satisfaction is the most important factor in the growth and
development of
our business and hence, at Sequrasys we have adopted customer centricity as a priority in developing our
business
processes. This Customer Grievance Redressal Policy summarises and outlines the framework for addressing
customer
grievances.
2.Objective
The objective of this Grievance Policy is to provide a framework:
• to ensure provision of timely and effective resolution of issues raised by customers.
• to keep customers informed about the manner in which they can reach out to us to resolve their queries and
grievances.
3.Principles governing the Grievance policy
Policy on grievance redressal is governed by the following principles:
• Customer shall be treated fairly at all times.
• Issues raised by customers are always attended with courtesy and in time.
• Customers are provided with effective and satisfactory resolution within reasonable time period.
• Customers are fully informed of avenues to escalate their issues/ grievances if they are not fully satisfied
with the
response to their complaints.
4.Customer Support
Any customer can reach out to our Customer Support team/ representative through telephonic or electronic mode
in the
following manner. (You may also access this information at https://support.sequrasys.com/):
• Email customer service at
• For all local customers: support@sequrasys.com
• Call at Customer Service Desk
• Phone: 1800-267-4444 (Mon to Sun, 8 AM to 10 PM)
• Lodge a ticket with the Customer Service Team
• The customer may. Choose to lodge a complaint at https://support.sequrasys.com/submit-request. A ticket
number shall
be provided on customer’s registered email address for each complaint lodged through which the consumer can
track the
status of the complaint. On response/follow up calls or emails, The Customer Service representative may ask
for the
ticket number from the customer for verification purpose.
• Chat with our Customer Service Team
• On Sequrasys App and Desktop (Mon to Sun, 8 AM to 1 AM)
Specific complaint numbers will be given to the complaints lodged by the customers to help them track the
status of
their complaints.
5. Need to Know:
• Sequrasys DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details
through any
means. Sequrasys never call users/customers with offers, discounts on products and offering free gifts.
• Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud
consumers.
Sequrasys regularly cautions its customers against sharing any personal or payment sensitive information with
unknown
persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.
• Sequrasys shall not be liable for any loss, damage, expense incurred by a customer where the customer has
shared
personal and/or payment sensitive information with scamsters/fraudsters.
• We also request and encourage our customers to report such attempts or incidents to our Grievance officer
(or Customer
care) to enable us to investigate and explore legal recourse.
• Sequrasys reserves the right to divert the e-mails to support@sequrasys.com in event customers have directly
written
to grievance@sequrasys.com without exhausting the Grievance Redressal communication Procedure mentioned above
• Sequrasys relies on payment partners and banks. In certain cases involving payment/refund issues, we might
see a delay
as that is beyond our control once we pass the investigation to them however, we try our best not to exceed
timelines
stated in this policy
CONTACT US
For any further queries and complaints related to privacy under applicable laws and regulations, you could
reach us at:
Contact Email Address: support@sequrasys.com
IN ACCORDANCE WITH INFORMATION TECHNOLOGY ACT 2000 AND RULES MADE THERE UNDER, THE NAME AND CONTACT DETAILS OF
THE
GRIEVANCE OFFICER ARE PROVIDED BELOW
GRIEVANCE/ NODAL OFFICER - CUSTOMER SERVICES
Name : Sudip Halder
Email : grievance@sequrasys.com
NOTIFICATION OF CHANGES
We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may
make to
this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page
regularly to
check for any updates.